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ODSP Direct Billing Program


Do you, a family member or a client need something in a hurry? has one of the widest selections of incontinence products, mobility aids, occupational therapy aids and other home health care products in North America. Place your order on-line at or call us at 1-800-520-3259 and you’ll get what you need at your fingertips.

If you are currently a recipient of the Ontario Disability Support Program (ODSP) and your medical professional has determined that you require supplies to manage your health, you may be eligible to have products paid for by the Ministry of Community and Social Services.  

If there are items you need on a regular basis, our auto-reorder program will make life easier for you. You can be enrolled to regularly receive a supply of selected products at chosen intervals. We will submit billing directly to the Ministry of Community and Social Services for eligible clients and there will be no out-of-pocket expenses. Enrollment in the program is free and you will get the added benefit of a five percent discount on your auto-reorder items. We offer free shipping on all orders with a minimum pre-tax value of $50.

Here’s how in three easy steps:

Step 1: Complete the Mandatory Special Necessities Form

Contact your local ODSP office. Here’s a link on how to find it:

Request a form for the Mandatory Special Necessities benefit program. Have your healthcare professional to fill it out on your behalf. When completed, return it to your local ODSP office for approval.
Step 2: Provide a copy of this quote to your ODSP Caseworker for approval.

Step 3: Confirm and Communicate Approval

Have your ODSP Caseworker to forward to us their authorization for direct billing on your behalf. Please ensure that your full name, shipping address, phone number and email address are included in the information.

Submit this information to:

By Email:

Fax: 905-738-6479 

Once received, we will contact you to confirm all relevant information.
All you need to do now is be comfortable! Your orders will arrive when you need your supplies, until such time as your eligibility or needs change.