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Return Policy

Return Policy


 30-Days Money Back Guarantee!

At our goal is to ensure that our customers are happy and satisfied with their purchases. We accept returns of items up to 30 days after the date of purchase. Products should be in their original packaging. Some exceptions apply.

Unfortunately, we cannot accept returns for items which are returned more than 30 days after purchase.

We also cannot accept returns on some products due to the nature of the items themselves, such as incontinence, bath safety, cushions, pillow, hot/cold therapy, uplift seats assist, walkers, oxygen therapy…etc.

We do our best to make shopping with a great experience. So if you have an item that falls under the above classes, but has never been opened and the packaging is in re-sellable condition, give us a call and we'll do our best to make you happy!

Refund Procedure: If you would like to return a product, please first check online to see if its page states the item is non-returnable. If not stated online, you may email us at to confirm as to whether the product can be returned.


1) After 30-days of your order, please contact our returns department to see if your product qualifies for a refund or exchange.
2) Defective products – products with defects under warranty will be exchanged. Please call us at 1.800.520.3259 if you encounter any problems with your purchase and we make sure any issues are resolved in a timely manner. 

Cancellation of an order

In most cases we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact our customer care team to check if the order can be cancelled. If your order has already been processed, contact our returns department for Return Merchandise Authorization via email or telephone once you have received the product. Send back the products with the RMA# and we will refund you

Any items that are properly returned under our policy are eligible for a refund to your method of payment (Credit card or PayPal). Please note that we will charge 15% restocking fee for any returned items and we do not refund the shipping cost. ower Mobility Products, Patient Lifts and Hospital Beds are subject to a 25% restocking fee.     


If you have an order you would like to return, please click here to start your return process!