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Return Policy

Return Policy


30-Days Money Back Guarantee!

At our goal is to ensure that our customers are happy and satisfied with their purchases. We accept returns of items up to 30 days after the date of purchase. Products must be in their original packaging and in re-sellable condition to avoid re-stocking fees. A 15% restocking fee may apply to returns that fall outside of these guidelines. 

Unfortunately, we cannot accept returns for items which are returned more than 30 days after purchase.

We also cannot accept returns on some products due to the nature of the items themselves, such as incontinence products, bath safety that have been used, cushions, pillows, hot/cold therapy, uplift seats assist, walkers, oxygen therapy, socks, garments…etc. Once at item like this has been used, it is not eligible for a return. 

Power Scooters & Wheelchairs - All Power Scooters and Wheelchairs are final sale items and not eligible for return. Like cars, once they have been driven, they cannot be returned. We full stand behind the warranty of all power scooters & wheelchairs and our manufacturers will help solve any and all warranty issues.

We do our best to make shopping with a great experience. So if you have an item that falls under the above classes, but has never been opened and the packaging is in re-sellable condition, give us a call and we'll do our best to make you happy!

Refund Procedure: If you would like to return a product, please first check online to see if its page states the item is non-returnable. If not stated online, you may email us at to confirm as to whether the product can be returned. Feel free to call us at 1.800.520.3259.


  • How will I receive my refund?

    Once the return has been approved, you will receive your refund via the same means used to make your purchase.

  • When will I receive my refund?

    Once the return has been approved (the items have to be in perfect condition and in original packaging) and the product has been received and inspected, the refund will be made on the original method of payment within 1 - 7 business days.

    Remember that payments to your credit card always depend on your bank.



1) After 30-days of your order, please contact our returns department to see if your product qualifies for a refund or exchange.
2) Defective products – products with defects under warranty will be exchanged. Please call us at 1.800.520.3259 if you encounter any problems with your purchase and we make sure any issues are resolved in a timely manner. 

Cancellation of an order

In most cases we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact our customer care team to check if the order can be cancelled. If your order has already been processed, contact our returns department for Return Merchandise Authorization via email or telephone once you have received the product. Send back the products with the RMA# and the refund will be made on the original method of payment within 1 - 7 business days.

Any items that are properly returned under our policy are eligible for a refund to your original method of payment (Credit card or PayPal). Please note that a 15% restocking fee applies for any returned items that fall outside the guidelines stated above and we do not refund the shipping cost. Power Mobility Products, Patient Lifts and Hospital Beds and large medical equipment are all final sale items and not eligible for returns.


If you have an order you would like to return, please click here to start your return process!