Return Policy

 

30-Days Money Back Guarantee!

At AgeComfort.com our goal is to ensure that our customers are happy and satisfied with their purchases. We accept returns of items up to 30 days after the date of purchase. Products must be in their original packaging and in re-sellable condition to avoid re-stocking fees. A 15% restocking fee may apply to returns that fall outside of these guidelines. (*See Return Acceptability section below). Unfortunately, we cannot accept returns for items which are returned more than 30 days after purchase.

Refund Procedure:

1. If you would like to return a product, please refer to the list below to see if your product qualifies for a return. If not stated online, you may email us at orderdesk@agecomfort.com to confirm as to whether the product can be returned. Feel free to call us at 1.800.520.3259.

2. Have the following info ready to initiate a return.
• Your original order number
• Item(s) you would like to return
• The reason for the return.

3. Please click HERE to fill out the form.

Once we confirm the products are acceptable for return, our team member will issue RMA number and give you detailed instruction.

*Return Acceptability
Opened or used products, or any items listed below as non-refundable/Final sale are not within our return guidelines. Due to personal hygiene, some items are only returnable when they are sealed in original package.

 

 

Items	Returnable Condition
Clearance Items	Final Sale - No Returns
Special/Custom Order	Final Sale - No Returns
Incontinence	Sealed in original package *
Power Scooter	Final Sale – No Return
Rollator & Wheelchair	25% Restocking Fee for Return*. Item must be brand new & unused.
Erapid Nebulizer	Final Sale – No Returns
Oxygen Concentrator	Sealed in original package*
Bath Safety	Sealed in original package* (Bath lifts are final sale & not eligible for return)
Cushion/Pillow/Hot and Cold Therapy	Sealed in original package*
Mattress/Hospital Bed	Final Sale – No Returns
CPAP	Sealed in original package*
Socks/foot products	Sealed in original package*
Sexual Wellness Products	Sealed in original package*

*Customers will pay for freight charges for return items.  

 

Please note:

Once your order has left the facilities of AgeComfort or its vendors, the order cannot be cancelled. It will have to go through the regular return process and customers will pay for the shipping cost that occurs

How will I receive my refund?

Once the return has been processed, you will receive your refund via the original method of payment you used to make your purchase.

When will I receive my refund?

Once approved, it can take between 7 to 10 business days for the refund to show on your bank/credit card statements.

Exceptions

1) After 30-days from your order, please contact our returns department to see if your product qualifies for a refund or exchange.
2) Defective products – products with defects under warranty will be exchanged. Please call us at 1.800.520.3259 if you encounter any problems with your purchase and we make sure any issues are resolved in a timely manner. 
Cancellation of an order
In most cases we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact our customer care team to check if the order can be cancelled. If your order has already been processed, contact our returns department for Return Merchandise Authorization via email or telephone once you have received the product. Send back the products with the RMA# and the refund will be made on the original method of payment within 1 - 7 business days.

*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.

If you have an order you would like to return, please click here to start your return process!