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Return Policy

Return Policy

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30-Days Money Back Guarantee!

At AgeComfort.com our goal is to ensure that our customers are happy and satisfied with their purchases. We accept returns of items up to 30 days after the date of purchase. Products must be in their original packaging and in re-sellable condition to avoid re-stocking fees. A 15% restocking fee may apply to returns that fall outside of these guidelines. 

At AgeComfort.com our goal is to ensure that our customers are happy and satisfied with their purchases. We accept returns of items up to 30 days after the date of purchase. Products must be in their original packaging and in re-sellable condition to avoid re-stocking fees(*See Return Acceptability section below). Unfortunately, we cannot accept returns for items which are returned more than 30 days after purchase.

Refund Procedure:

1. If you would like to return a product, please refer to the list below to see if your product qualifies for a return. If not stated online, you may email us at info@agecomfort.com to confirm as to whether the product can be returned. Feel free to call us at 1.800.520.3259.

2. Have the following info ready to initiate a return.
• Your original order number
• Item(s) you would like to return
• The reason for the return.

3. Please click HERE to fill out the form.

Once we confirm the products are acceptable for return, our team member will issue RMA number and give you detailed instruction.

*Return Acceptability
Opened or used products, or any items listed below as non-refundable/Final sale are not within our return guidelines. Due to personal hygiene, some items are only returnable when they are sealed in original package.


Items

Returnable Condition

Clearance Items

Final Sale - No Returns

Special/Custom Order

Final Sale - No Returns

Incontinence

Sealed in original package

Power Scooter & Wheelchair / Hospital Beds

Final Sale - No Returns

Bath Safety

Sealed in original package

Cushion/Pillow/Hot and Cold Therapy/Mattress

Sealed in original package

CPAP

Sealed in original package

Socks/foot products

Sealed in original package

Sexual Wellness Products

Sealed in original package

 

How will I receive my refund?

Once the return has been processed, you will receive your refund via the original method of payment you used to make your purchase.

When will I receive my refund?

Once approved, it can take between 7 to 10 business days for the refund to show on your bank/credit card statements.

Exceptions

1) After 30-days from your order, please contact our returns department to see if your product qualifies for a refund or exchange.
2) Defective products – products with defects under warranty will be exchanged. Please call us at 1.800.520.3259 if you encounter any problems with your purchase and we make sure any issues are resolved in a timely manner. 
Cancellation of an order
In most cases we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact our customer care team to check if the order can be cancelled. If your order has already been processed, contact our returns department for Return Merchandise Authorization via email or telephone once you have received the product. Send back the products with the RMA# and the refund will be made on the original method of payment within 1 - 7 business days.

*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.

If you have an order you would like to return, please click here to start your return process!

 

Final Sale - No Returns